Terms, Conditions and Returns

Our Privacy Policy

 

Age

By purchasing products from Godemiche you declare that you are 18 years of age or above. Godemiche will require customers to register before a purchase is made. If it is discovered that you are not of the legal age to purchase from the website, all activity will be stopped immediately and Godemiche is not obliged to accept your order. Payment will be taken through PayPal, Godemiche have implemented age restriction at PayPal ensuring the registered card holder is over 18 years of age.

Contract Formation

Orders made through Godemiche are subject to acceptance and availability. Godemiche may choose at any time to cancel your order. No contract will officially exist between yourself and Godemiche until your parcel has been despatched. The details on our website are not offers that you can accept. Godemiche provides a secure checkout through the medium of PayPal for the encrypted delivery of sensitive customer information such as contact and credit card details.

Payment

Payment can be made by credit card or debit card  You can order through our website, by post, or by telephone. If you pay by credit card or debit card we will dispatch the goods as soon as your payment has been processed. Please take note that larger orders of over £250 will require further administration to authorise dispatch. Any order of over £500 will require an immediate bank transfer. This is necessary to combat fraudulent transactions.

Delivery

All orders will be charged according to the chosen courier service and its delivery destination.The cost will be clearly displayed before a purchase is made. The delivery charge is subject to change.

Godemiche will dispatch your order, well packaged using plain and discreet postage boxes, envelopes and mailing tubes.

If you are out when they call don’t worry!

You will be left with a card with details of how to collect your parcel or rearrange delivery at a time convenient to you. Your parcel will be kept for 14 days and if not collected or delivered it will be sent back to us.

If you would like us to resend your order we will regrettably have to charge you.

Returns The European Consumer Protection (Distance Selling) Regulations 2000 states that you as a client have the full right to cancel any order without giving a reason within 7 days of purchase. You may exchange unused and unopened products within 30 days for alternative items. Refunds will not be given after 14 days under any circumstances. Unless the returned items are defective, you have to send them back to us at your own expense and we will only issue a full refund if the items (including packaging and accessories) have not been used or damaged.

Copyright Material on this site may not be downloaded, copied, republished, reproduced, broadcast ,posted or transmitted in any way without the permission and acceptance of Godemiche.

Acceptance of T&C

The use of this site constitutes your acceptance of these terms and conditions, which take effect on the date of which you first use the site. These Terms and Conditions do not affect your statutory rights.

Disclaimer Godemiche cannot be held responsible for any improper use or injury. Godemiche creates novelties. Goods, colours or packaging of goods may occasionally differ slightly to those displayed on the website. Godemiche cannot be held responsible for errors or interruption on the website.

Godemiche Returns

Godemiche has a fair and easy Returns Policy governed by The European Consumer Protection (Distance Selling) Regulations 2000.

It states that you as a customer have the full right to cancel any order without giving a reason within 7 days of purchase. You may return any item to us for a full refund or replacement within 30 days as long as the product is unopened, unworn or unused. All returned products must be unopened, unworn and unused. All returned products must also be returned with all accessories, batteries or free gifts.

When your order arrives we recommend you examine the goods immediately and you must notify Godemiche within 14 days of the delivery date if the goods are faulty. It is recommended that you charge where appropriate following manufacturer’s guidelines and check all of the items functions and modes if applicable before use.

If you fail to notify us of a fault within the allotted time you will be deemed to have accepted the goods and that they are in a working condition.

At Godemiche you can cancel an order within 14 days for a full refund. If your order has already been sent when we receive your cancellation, we will deduct the cost of shipping from your refund if applicable.

You may exchange unused and unopened products within 30 days for a refund, exchange or for replacement items in the case of faulty good.

Unless the returned items are imperfect, you have to send them back to us at your own expense and we will only issue a full refund if the items, its packaging and accessories have not been significantly damaged, are unused and unworn.

The Returns and Exchange Policy

At Godemiche you can cancel an order within 14 days for a full refund. You have the choice to exchange products for any reason for up to 30 days after purchase as long as your products are unused, unworn and unopened.

If you have ordered something in error, or decide that you don’t want it, you may return it to us at your expense for a refund or replacement within 30 days. All returned items must be unused, unworn and unopened.

For hygiene reasons Godemiche will under no circumstances accept returns of any open and or used items.

Unless the returned items are defective, you will be required to send returns back to us at your own expense and you we will only issue a full refund if the items, its packaging and accessories have not been significantly damaged, are unused and unworn.

Returning A Faulty Item

If the product is faulty, will would kindly ask that an exact description regarding the fault to accompany the returned item in its original box with all manuals, tags, batteries and accessories for a full refund or replacement within 30 days of purchase.

All returned products are tested and will be sent back to you if they are working.

Please thoroughly clean all returned faulty products and place them back in the original product box and pack them safely.

How long will it take until I get my money back?

We will process your return as quickly as possible and your money, The European Consumer Protection Regulations 2000 requires us to return your money in 30 days of cancellation, but returned payments are usually within seven days of us receiving your returned product.

Once received, we will inform you it has been processed so we can confirm how you could proceed.

If you are eligible and wish for a refund your details will be passed to the relevant department who have up to 30 days to complete your refund.

How To Return Goods To Godemiche

Before you return any goods to Godemiche, we would please ask that you inform us, this can be done emailing orders@g-silicone.com and we will be happy supply you with a returns number.

Please enclose a note giving the reason for the return and make sure the package is securely wrapped and send it to the address below. You should also include a copy of the original delivery note in the package, this will help to speed up your return. Where you do cancel your order, you are under a duty, until the goods are returned (to Godemiche at the address below) to retain possession of them and to take reasonable care of them.

We recommend that you return your item to us by Special Delivery or Recorded Post as these can be tracked or claimed for in the event of loss in transit. Customers need to provide us with a proof of postage and tracking number in case the parcel gets lost in the post. If the item is lost and you can not prove that you sent it we will not be able to offer you an exchange or refund.

Returned items should be sent to this address:

GODEMICHE Returns, Flat 30, 276 Checkland Road, Thurmaston, Leicester LE4 8EU

This returns policy does not affect your statutory rights. Any further questions regarding our returns policy,  email or phone and we will be happy to answer any of your questions.